
Frequently Asked Questions
At Platinum Cleaning & Concierge we tailor our service to fit your needs. Check our FAQ for quick answers to the most common questions, and if you don’t see yours, reach out anytime and we’ll be glad to help.
- 01
We proudly focus on Vancouver, with a strong presence in Yaletown and surrounding neighborhoods.
- 02
Yes. We arrive fully equipped with all tools and eco friendly cleaning products, so you don’t have to worry about a thing.
- 03
Pricing depends on the size of your space and the type of service. We offer competitive rates and can provide a fast, no obligation quote.
- 04
Yes. We specialize in Airbnb and short term rental turnovers, handling fast, detailed cleans that keep your guests happy and your reviews five stars.
- 05
Absolutely. We offer weekly, biweekly, or monthly recurring services to keep your home or rental consistently spotless.
- 06
No. Many clients provide access instructions so we can clean while they’re away. It’s flexible and stress free.
- 07
Yes. Our team is fully insured, professional, and carefully selected. You’ll always know who is coming into your home.
- 08
Yes. We prioritize safe, sustainable cleaning solutions that are better for your home, your guests, and the environment.
- 09
Your satisfaction is guaranteed. If something is missed, we’ll make it right quickly.
- 10
We do our best to accommodate urgent requests and often can schedule same day or next day service.
- 11
Yes. We understand condo living and design our cleaning around smaller spaces, elevators, and concierge access.
- 12
Yes. With our concierge style support, we can assist with light organizing, errands, or other household needs.
- 13
It depends on the size of your space and service type. A standard home clean usually takes 2–4 hours, while move in or move out cleans may take longer.
- 14
You can book directly online through our inquiry form, call us, or request a free quote. We make scheduling quick and easy.
- 15
Because we build real relationships, deliver higher quality at better rates, and handle every job with personal care... no automations or cookie cutter service.


