Question 1

What areas do you service?

Accepted Answer

We proudly focus on Vancouver, with a strong presence in Yaletown and surrounding neighborhoods.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes. We arrive fully equipped with all tools and eco friendly cleaning products, so you don’t have to worry about a thing.

Question 3

How much does cleaning cost?

Accepted Answer

Pricing depends on the size of your space and the type of service. We offer competitive rates and can provide a fast, no obligation quote.

Question 4

Do you offer Airbnb or rental property cleaning?

Accepted Answer

Yes. We specialize in Airbnb and short term rental turnovers, handling fast, detailed cleans that keep your guests happy and your reviews five stars.

Question 5

Can I book recurring cleanings?

Accepted Answer

Absolutely. We offer weekly, biweekly, or monthly recurring services to keep your home or rental consistently spotless.

Question 6

Do I need to be home during the cleaning?

Accepted Answer

No. Many clients provide access instructions so we can clean while they’re away. It’s flexible and stress free.

Question 7

Are your cleaners insured and trustworthy?

Accepted Answer

Yes. Our team is fully insured, professional, and carefully selected. You’ll always know who is coming into your home.

Question 8

Do you use eco friendly cleaning products?

Accepted Answer

Yes. We prioritize safe, sustainable cleaning solutions that are better for your home, your guests, and the environment.

Question 9

What if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is guaranteed. If something is missed, we’ll make it right quickly.

Question 10

Can you handle last minute or emergency cleanings?

Accepted Answer

We do our best to accommodate urgent requests and often can schedule same day or next day service.

Question 11

Do you clean condos and apartments?

Accepted Answer

Yes. We understand condo living and design our cleaning around smaller spaces, elevators, and concierge access.

Question 12

Can you help with more than cleaning?

Accepted Answer

Yes. With our concierge style support, we can assist with light organizing, errands, or other household needs.

Question 13

How long does a cleaning take?

Accepted Answer

It depends on the size of your space and service type. A standard home clean usually takes 2–4 hours, while move in or move out cleans may take longer.

Question 14

How do I book a cleaning?

Accepted Answer

You can book directly online through our inquiry form, call us, or request a free quote. We make scheduling quick and easy.

Question 15

Why should I choose Platinum Cleaning & Concierge over other cleaning companies?

Accepted Answer

Because we build real relationships, deliver higher quality at better rates, and handle every job with personal care... no automations or cookie cutter service.

Frequently Asked Questions